Allgemeine Geschäftsbedingungen

1. Covid

   Our ‘No Quibble’ Covid Guarantee

   Our ‘no quibble’ Covid guarantee covers all 2022 holiday bookings, including 2022 bookings made prior to publication of this guarantee as well as all fresh bookings for 2022.

   Please be reassured that we will either fully refund or rearrange your 2022 holiday booking (that choice is yours):

   1. where your 2022 holiday booking cannot proceed as a result of either National or Tier Lockdown restrictions, including government rules that are guidance as well as rules that are law.
   2. where you or a member of the party listed on your booking has a positive Covid test, although please note we will need proof of the positive Covid test AND you must have notified us as soon as reasonably possible.

   Additionally, we appreciate that anxiety around Covid is a massive issue too, and therefore, if you decide to cancel your 2022 holiday booking because you wish to take your own extra precautions around Covid, regardless of whether or not your holiday can lawfully proceed as booked, then please email admin@tands.im urgently, because we will happily cancel your booking and release ‘your’ dates for re-booking, with us promising to refund to you any payments we receive when ‘your’ re-booked 2022 holiday has been enjoyed by another guest.

   We strongly recommend that Travel Insurance is procured for the holiday so that any additional costs due to Covid-19 are covered.

   In the event of a member of your party show signs of, or contracting, Covid-19 during your holiday you may be required:

   1. to quarantine for a period which could result in your stay being extended – either in the Property, or elsewhere, due to Government Advice. Your party will be required to fund the additional period;
   2. to pay for testing or treatment;
   3. to pay for additional deep cleaning of the property during, and/or at the end of your stay;

   In the event of a party being required to remain in the property due to Covid-19 it may be necessary, with advice from the Isle of Man Government, to organise a new party being provided with alternate accommodation.

   Where it has been necessary to undertake a deep clean, or directions for cleaning the property have been made on health grounds, it is possible there could be a delay in the normal 3:00 pm availability of the property. In these circumstances the property will be made available as soon as practicable.

   General

   1. The booking will only be confirmed once we have received a completed booking form with the specified deposit. Upon receipt of your booking form and deposit we will send you a confirmation booking, detailing the balance which is due four weeks before arrival. When a booking has been made less than four weeks before arrival then the full fee is payable when booking.
   2. Your booking fee of 20% is payable when booking. If we are unable to accept your booking, your booking fee will be refunded in full.
   3. In the event of cancelling your holiday 28 days or more before your arrival date, then the booking fee will be forfeited. If you make a cancellation within 28 days you will be responsible for paying the full balance. We strongly advise you to take out holiday insurance to cover this risk.
   4. Acceptance of a booking is on the understanding that the property and contents will be cared for and will be left in the same clean and tidy state in which they were found. Should any damage or breakage occur then the occupier is liable to pay.
   5. If you have any cause for complaint or where accidental damage has occurred, please report to the owner immediately and not after your holiday stay. We will try and rectify the situation as best as possible.
   6. The owner accepts NO LIABILITY for any loss, damage, sickness or injury however caused which may be sustained during the holiday to the guest, any member of the party or visiting persons, and to their belongings. Any liability on the part of the owners to any guest arising in any way out of the booking shall be limited to actual amount paid by the guest and shall in no case include any consequential loss or damage.
   7. Acceptance of a booking is on the understanding that no more than 6 people shall use it. Under no circumstances can the accommodation be sublet to third parties.
   8. The owner is to be allowed access to the property at any reasonable time during the holiday stay and have the right to terminate your accommodation if it should cause excess nuisance to adjoining properties.
   9. Holidays are normally from Saturday to Saturday unless otherwise agreed by the owner. Holidays start from 3pm on arrival day until 10am on departure day. Please leave the property clean and tidy. Should the accommodation require a final clean, a housekeeping service is available at a cost of £100.00.
   10. Prices are fully inclusive. All bed linen and towels are provided. Towels within the property are for property use only.
   11. NO PETS ARE ALLOWED. There is a NO SMOKING policy in the property.